Privacy Policy & Terms of Use
Effective Date: April 2025 | Last Updated: April 2025
Welcome to Tod's Hut. We are committed to protecting the privacy, security, and personal information of every customer who visits or transacts on our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you interact with our website, mobile application, or any related service. By accessing or using our platform, you agree to the terms outlined in this document.
Please read this document carefully. If you do not agree with any part of this policy, you should discontinue use of our services immediately. For any questions, refer to the Contact Us section at the end of this document.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account, place an order, contact our support team, or engage with our services, we collect the following categories of personal information:
Full name and contact details (email address, phone number)
Billing and shipping address
Payment details (processed securely through third-party payment gateways; we do not store full card numbers)
Account login credentials (username and encrypted password)
Order history, product preferences, and wish lists
Communications you send us, including support tickets and feedback
1.2 Information Collected Automatically
When you browse our platform, we may automatically collect certain technical and behavioural data, including:
IP address and approximate geographic location
Browser type, version, and operating system
Device identifiers and screen resolution
Pages visited, time spent on each page, and navigation paths
Referring website or search terms that led you to our platform
Cookies, session tokens, and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party services such as payment processors, logistics partners, social media platforms (if you choose to log in via a social account), and analytics providers. This information is handled in accordance with this Privacy Policy.
2. How We Use Your Information
Tod's Hut uses the information we collect for the following purposes:
-
Order Processing & Fulfilment - To confirm, process, and deliver your orders, communicate shipping updates, and handle returns or exchanges.
-
Customer Support - To respond to your queries, resolve disputes, and provide assistance through our support channels.
-
Account Management - To create and maintain your account, verify your identity, and allow you to manage preferences and order history.
-
Platform Improvement - To analyse usage patterns, troubleshoot technical issues, and improve the functionality and design of our platform.
-
Security & Fraud Prevention - To detect suspicious activity, prevent unauthorised access, and safeguard your account and our systems.
-
Legal Compliance - To comply with applicable laws, regulations, court orders, and other legal obligations under Indian law.
-
Marketing Communications - To send you promotional emails, offers, or newsletters — only if you have explicitly opted in. You may opt out at any time.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytics data. Cookies are small text files placed on your device. You may control cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform.
We use the following types of cookies:
Essential Cookies - Required for the platform to function (e.g., maintaining your shopping cart and login session).
Analytics Cookies - Used to understand how users navigate our platform, helping us identify and fix issues.
Preference Cookies - Used to remember your language, region, and display preferences.
Marketing Cookies - Used to deliver relevant advertisements and track the effectiveness of campaigns — only with your consent.
4. Data Sharing and Disclosure
Tod's Hut does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may, however, share your data in the following limited circumstances:
a. Service Providers
We engage trusted third-party vendors for payment processing, shipping and logistics, cloud storage, and customer support tools. These partners are contractually bound to use your data only to provide services on our behalf.
b. Legal Requirements
We may disclose your information to law enforcement, regulatory authorities, or courts if required to do so by applicable law, legal process, or to protect the rights and safety of Tod's Hut, our users, or the public.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections.
d. With Your Consent
We may share your information in any other circumstance where you have provided explicit consent.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:
Order and transaction records are retained for a minimum of 7 years to comply with Indian tax and accounting regulations.
Account information is retained for the duration of your account's existence and a reasonable period thereafter.
Communications and support records are retained for up to 3 years.
Marketing preferences and opt-out records are retained indefinitely to honour your choices.
You may request deletion of your account and associated data at any time by contacting us. We will process your request subject to any legal obligations that require us to retain certain records.
6. Data Security
The security of your personal information is a priority at Tod's Hut. We implement industry-standard technical, administrative, and physical safeguards to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:
SSL/TLS encryption for all data transmitted between your browser and our servers
Secure, access-controlled storage for personal and payment data
Regular security audits and vulnerability assessments
Employee training on data privacy and security best practices
Strict access controls ensuring only authorised personnel can access customer data
While we take every reasonable precaution, no system is entirely immune to security breaches. In the unlikely event of a data breach that affects your rights and freedoms, we will notify affected users in accordance with applicable law.
7. Your Rights as a User
As a customer of Tod's Hut, you have the following rights with respect to your personal data:
Right to Access - You may request a copy of the personal data we hold about you.
Right to Correction - You may request that we correct any inaccurate or incomplete data.
Right to Deletion - You may request the deletion of your personal data, subject to legal retention obligations.
Right to Portability - You may request your data in a structured, machine-readable format.
Right to Opt Out - You may withdraw consent to marketing communications at any time.
Right to Object - You may object to certain processing activities where we rely on legitimate interests.
To exercise any of the above rights, please contact us at the details provided in the Contact Us section. We will respond to your request within 30 days.
8. Children's Privacy
Tod's Hut is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will promptly delete such information. If you believe a minor has provided us with their data, please contact us immediately.
9. Third-Party Links and Services
Our platform may contain links to third-party websites or integrated services (such as payment gateways or social media platforms). These third parties operate independently and have their own privacy policies. Tod's Hut is not responsible for the privacy practices of external websites. We encourage you to review the privacy policy of any third-party service before providing your personal information.
10. Intellectual Property
All content on Tod's Hut — including but not limited to logos, product images, photography, written text, graphic design, user interface elements, and brand identity materials — is the exclusive property of Tod's Hut and is protected under applicable Indian and international intellectual property laws.
You are expressly prohibited from:
Reproducing, copying, or duplicating any content from our platform without written permission
Distributing, selling, or commercially exploiting any part of our intellectual property
Using our branding, logos, or trademarks in any manner that implies association or endorsement
Creating derivative works based on our proprietary content without explicit written consent
Violations of our intellectual property rights may result in legal action. To request permission for use of our materials, please contact us.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Tod's Hut shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising from:
Your use of or inability to use our platform or services
Any errors, inaccuracies, or omissions in product descriptions or pricing
Unauthorised access to or alteration of your data (beyond our reasonable control)
Third-party content, products, or services accessed through our platform
Any delays or failures in order processing, delivery, or fulfilment due to circumstances beyond our control
In all cases, our total cumulative liability to you shall not exceed the total amount paid by you for the specific order giving rise to the claim. Nothing in this policy limits our liability for fraud, gross negligence, or any liability that cannot be excluded by law.
12. Governing Law and Jurisdiction
These Terms and this Privacy Policy are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any successor legislation.
Any disputes arising out of or in connection with this policy, your use of our platform, or any transaction with Tod's Hut shall be subject to the exclusive jurisdiction of the competent courts in Karur, Tamil Nadu, India. You agree to submit to such jurisdiction and waive any objection to venue or inconvenient forum.
13. Changes to This Privacy Policy
Tod's Hut reserves the right to update, modify, or revise this Privacy Policy at any time, at our sole discretion. Changes will become effective immediately upon posting to our platform. We will notify users of material changes through a prominent notice on our website or via email (where we have your contact information).
Your continued use of our platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you disagree with any changes to this policy, you should discontinue use of our services and may contact us to request deletion of your data.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to our team:
| Purpose | Contact |
|---|---|
| Payments & Exchanges | payments@todshut.com |
| Orders & Cancellations | orders@todshut.com |
| Phone Support | +91 9600377666 |
| General Privacy Queries | info@todshut.com |
We typically respond within 24–48 business hours. Our support team is available Monday through Saturday.