Refunds & Exchanges:
Our policy lasts 7 days. Returns after 7 days will not be eligible for a refund or exchange.
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it and it must also be in the original packaging.
Return process:
You can check the eligibility for return by logging into your account and in returns by clicking on “check eligibility” by giving your order ID.
Kindly provide us a reason for return and you are requested to provide us a photo of the product.
Once your return is received and inspected, we will send you an e-mail to notify that we have received your return item.
Our inspection team will inspect the product completely and we will notify you of the approval or rejection of your refund.
If it is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within a couple of days.
If refund not received:
If you haven’t received your refund yet, you need to have a look into your bank account again and then you can contact your bank (Depends upon mode of payment done), because in some cases it may take some time for your refund to be reflected in your bank account.
If all these process have been completed and still you haven’t received your refund yet, please drop a mail at payments@todshut.com
In case of defective/damaged item received:
If the product has a manufacturing defect (i.e torn, stains, stitched incorrectly) we can either offer a replacement or full refund after inspection (with valid proof).
Note:
The customer must inform us within 48 hours after delivery.
Incase of wrong/Incomplete order:
Incase of a wrong/incomplete order sent by us, we will replace the order with correct products.
Cancellation:
The whole order amount will be refunded is the order is cancelled, lost or undelivered to your location. You can modify/cancel your order until your order is shipped. To do so please get in touch with our team by calling us on +91 9600377666 or e-mail us at sales@todshut.com with your order details immediately.
Offer products:
Only regular priced items may be refunded, unfortunately offer items cannot be refunded.
